We are dedicated to providing you with the high standard of service you have the right to expect. If we fall below this standard or you are unhappy with any aspect of our service please follow the steps below to ensure your complaint is dealt with as quickly as possible.

Step 1: Please write to

General Manager - Service Operations
Bellshill Insurance Services Limited
750B Old Edinburgh road, View Park Glassglow
G71 7JX
United Kingdom


 

Step 2: If you are not satisfied with the final response, you have the right to refer your complaint to the Financial Ombudsman Service. Before doing so, you may prefer to contact our Chief Executive Officer by writing to:

The Chief Executive Officer
Bellshill Insurance Services Limited
E-mail: ceo@bellshillinsuranceservices.co.uk
 

Step 3 If you wish to refer your complaint to the Financial Ombudsman Service, their address is: 

The Financial Ombudsman Service
E-mail: financialservices@bellshillinsuranceservices.co.uk